About IVR Soutions...
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Our IVR solutions include a modern Windows PC with telecommunications boards and Dialogic IVR software from OuzelSoft Technologies. These highly adaptable and flexible phone systems can perform both inbound call distribution as well as outbound dialing campaigns.
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IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
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